Rule-based routing
Per-location rules match each order to the right channel and provider, evaluated in priority order. Change the logic without touching code.
Pharmacy delivery orchestration
Every prescription, on its way the moment it's filled.
RxRelay is the switchboard between PrimeRx and the road. It ingests every filled order, applies your routing rules, and dispatches each script to your own drivers or a shipping carrier — automatically, with a complete audit trail.
No more manual re-keying between systems
HIPAA-compliant on AWS
End-to-end order tracking
Automatic retry & fallback
Complete audit trail
How it works
Three moves, from fill window to front door.
RxRelay sits quietly between your pharmacy system and your delivery channels. No portals to babysit, no spreadsheets to reconcile.
01
Ingest
PrimeRx hands off every filled order through a secure, authenticated upload API. RxRelay parses and validates each one the instant it arrives.
02
Route
Your rules decide the channel, the provider, and the priority — per location. Local delivery or carrier shipping, chosen automatically for every order.
03
Deliver
Orders dispatch to OnFleet for your own fleet or ShipStation for carrier labels. Transient failures retry; rejects fall back — nothing gets stuck.
Built for pharmacy operations
Everything between the fill and the doorstep.
Own fleet & carriers
OnFleet for same-day courier delivery, ShipStation for mail-order labels. Two very different channels, one unified pipeline.
Self-healing delivery
Transient errors retry on their own. Hard rejects fall back to your backup provider. Operators only see what truly needs a human.
Complete audit trail
Every event — file detected, parsed, routed, submitted, confirmed — is logged with a timestamp. Built for the scrutiny pharmacy work demands.
Live operations console
See every order's status as it moves. Retry, force-route, or resolve any exception in a single click — no SSH, no database spelunking.
Multi-location ready
Tenants, locations, and providers stay cleanly isolated and are managed from one console — scale from a single store to a whole group.
The routing engine
You write the rules. RxRelay enforces them, every time.
- Match on what matters. Delivery zone, order type, priority, distance — conditions you define per location.
- Priority ordering. Rules evaluate top to bottom, so specific cases win over the catch-all.
- Defined failure behavior. Decide up front what happens on a reject versus a transient error, and how many times to retry.
Main St · routing rules
1 if zone within 8 mi & rx_count < 5
→ OnFleet
2 if order.type = refill_mail
→ ShipStation
3 if distance > 8 mi
→ ShipStation
* on reject or 3× transient
↺ fallback
Security & compliance
Protected health information, handled the way it should be.
RxRelay runs inside a HIPAA-compliant AWS environment, isolated from this public site. Data is encrypted in transit and at rest, access is scoped by role, and every action lands in an immutable event log.
HIPAA-alignedPHI safeguards by design
EncryptedIn transit & at rest
AWS-hostedIsolated production VPC
AuditedImmutable event log
Ready when you are
Stop relaying scripts by hand.
See RxRelay route a live order from PrimeRx to the road in under fifteen minutes. We'll map it to your locations and providers.